Privacy Policy
This privacy policy describes the personal data collected or processed when you use a SIIA website, digital experience, mobile app or interact with one of our other products or services, all of which are part of SIIA’s Platform (“Platform”). It also explains how your personal data is used, shared and protected, what choices you have relating to your personal data, and how you can contact us.
1. COLLECTION OF INFORMATION
SIIA (referred to as "SIIA," “our”, "we" or “us” in this privacy policy).
2. INFORMATION COLLECTED BY SIIA
We ask you for certain personal data to provide you with the products or services you request. For example, when you make purchases, contact our consumer services, request to receive communications, create an account, participate in our events or contests, or use our Platform.
| CATEGORY OF PERSONAL INFORMATION | SOURCE OF INFORMATION | PURPOSE FOR COLLECTION | CATEGORIES OF RECIPIENTS |
| Contact information, such as name, email address, postal addresses and telephone numbers, that you provide when you register or update an account, sign up for email communications, participate in a contest, sweepstakes, promotion or survey, join our mailing list, request a catalog, shop online, or shop by telephone or in stores. | From you | To communicate with you about your orders or purchases, your account, a contest or sweepstakes you have entered, and your requests for information; to send you updates about new products and offers that may be of interest to you; to tailor your experience at our Sites, showing you content that we think you might be interested in. |
With SIIA group entities; with certain authorized third parties for the purpose of providing specialized services to SIIA (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.); with your consent, with third parties whose products or services may be of interest to you |
| Login information, such as usernames and passwords used to access your account. | From you | To enable you to access our services. |
This information is not shared outside of SIIA. |
| Communications with you, such as email, chat logs, and phone calls. | From you | To handle your requests and to contact you when necessary or requested, including responding to your questions and comments and providing customer support. |
With SIIA group entities; with certain authorized third parties for the purpose of providing specialized services to SIIA (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.) |
| Information automatically collected from your browser, such as your browser type, viewed webpages, links that are clicked, IP address, mobile device identifier or other unique identifier, sites or apps visited before coming to our Site, the amount of time you spend viewing or using the Site, the number of times you return, or other click-stream or site usage data, emails we send that you open, forward, or click through to our Site. | From you; from our website or app technology’s interaction with your browser or devices when you choose to connect your e-mail account with our system | To improve our Sites, customer service, and user experience. | With SIIA group entities; with certain authorized third parties for the purpose of providing specialized services to SIIA (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.); with your consent, with third parties whose products or services may be of interest to you. |
| Information automatically collected from your device, such as your internet service provider’s address; your internet protocol or IP address; your MAC address; your operating system; and the type of handheld or mobile device used to link to the web page. | From you and from our Site technology’s interaction with your browser or devices | To improve our Sites, customer service, and user experience. | With SIIA group entities; with certain authorized third parties for the purpose of providing specialized services to SIIA (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.); with your consent, with third parties whose products or services may be of interest to you. |
| Payment card information, such as credit or payment card numbers, billing addresses, and other financial information shared when making a purchase. | From you | To complete a particular transaction or fulfill a service; to check that the right person is using the right card or account; to meet the requirements of the card brands or account issuers; to make sure we are paid for what you buy | Our card processor stores all credit card information. They conduct the credit card transactions using commercially reasonable security precautions, controls, policies, and procedures, consistent with generally accepted data processing standards in the financial services industry. We only store a record that the transaction took place and the amount you paid in connection with your account information. |
| Preference information, such as order history and preferences. | From you; from our website or app technology’s interaction with your browser or devices and cookies tracking the pages you visit | To enhance your online shopping experience, including as a way to recognize you and welcome you to the Sites and to provide you with customized Site content | With SIIA group entities; with certain authorized third parties for the purpose of providing specialized services to SIIA (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.); with your consent, with third parties whose products or services may be of interest to you |
| Social media information: if you use social media to interact with us, or to share something from our Sites with others, we will receive information about what you share and other details that may be based on your social media privacy settings. | From co-branded partners and websites (for example, on our Facebook pages) | For research, analytical and other business purposes; to enhance your online shopping experience, including as a way to recognize you and welcome you to the Sites and to provide you with customized content | With SIIA group entities; with certain authorized third parties for the purpose of providing specialized services to SIIA (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.); with your consent, with third parties whose products or services may be of interest to you |
| Accident information: details about any accident or injury on our premises | From you and from witnesses |
To get you the help you need; to assist emergency services; for insurance claims; to defend ourselves and prevent loss | With SIIA group entities; with law enforcement and other governmental authorities in accordance with applicable law; and with our professional advisors |
| Legal information, such as fraud checks or flags raised about your transactions, the payment card you want to use, payment card refusals, suspected crimes, complaints, claims and accidents | From you, the police crime and fraud prevention agencies, payment card providers, the public, regulators, and your and our professional advisors and representatives | To protect you, other customers and our business against criminal activities and risks; if required by law, governmental request or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our website or the public | With SIIA group entities; with our service providers who help us with fraud protection and credit risk reduction; with law enforcement and other governmental authorities in accordance with applicable law |
3. MINORS
We do not knowingly collect personal information online from children under the age of 13.
4. MANAGING COLLECTION OF INFORMATION
When using our Platform, we also provide in-time notice or obtain consent for certain practices. For example, we will obtain consent to use your location or to send push notifications. We may obtain this consent through the Platform or using the standard permissions available on your device.
In many cases, your web browser or mobile device platform will provide additional tools to allow you to control when your device collects or shares particular categories of personal data. For example, your mobile device or web browser may offer tools to allow you to manage cookie usage or location sharing. We encourage you to familiarize yourself with and use the tools available on your devices.
5. SIIA USES DATA:
We use your personal data in the following ways:
A. To Provide the Features of the Platform and the Services You Request: When you use our Platform, we will use your personal data to provide the requested product or service. For example, if you make a purchase on www.siiacosmetics.com, or participate in an event or promotion, we will use the contact information you give us to communicate with you about the purchase, event or promotion. If you contact our consumer services, we will use information about you, such as delivery or payment information, or the product you have purchased to help you resolve a problem or question.
In many cases, to use particular features within our Platform you may need to provide SIIA with additional data or additional consent to use particular data in a certain way. Similarly, to share content on social media, you may be required to provide your social media account credentials to sign in.
B. To Communicate Information about our Products, Services, Events and for Other Promotional Purposes: If you are an existing customer of SIIA (for example, if you have placed an order with us), we may use the contact details you provided to send you marketing communications about similar SIIA products or services, where permitted by applicable law (unless you have opted out). In other cases, we ask for your consent to send you marketing information.
We may use the information that you provide to us as well as information from other SIIA products or services such as your use of SIIA’s Platform, your visits to or purchases made in stores that sell SIIA products, your participation in SIIA events and contests (possibly through other SIIA affiliates) to personalize communications and advertisements regarding our products and services that may be of interest to you. For registered users, this may include data collected from your interactions with our Platform that are associated with your account across devices.
C. To Operate, Improve and Maintain our Business, Products and Services: We use the personal data you provide to us to operate our business. For example, when you make a purchase, we use that information for accounting, audits and other internal functions. We may use personal data about how you use our products and services to enhance your user experience and to help us diagnose technical and service problems and administer our Platform.
D. To Protect Our or Others' Rights, Property or Safety: We may also use personal data about how you use our Platform to prevent, detect, or investigate fraud, abuse, illegal use, violations of our Terms of Use, and to comply with court orders, governmental requests or applicable law.
E. For General Research and Analysis Purposes: We use data about how our visitors use our Platform to understand customer behavior or preferences. For example, we may use information about how visitors to siiacosmetics.com search for and find products to better understand the best ways to organize and present product offerings in our storefront.
F. Other Purposes: We may also use your personal data in other ways and will provide specific notice at the time of collection and obtain your consent where necessary.
6. SIIA’S SHARING
SIIA shares your personal data with: SIIA entities for the purposes and under the conditions outlined above; Service providers processing personal data (including the personal data noted in the "What Personal Information Do We Collect and When" section) for business purposes on SIIA’s behalf, for example to process credit cards and payments, shipping and deliveries, host, manage and service our data, distribute emails, research and analysis, advertising, analytics, manage brand and product promotions as well as administering certain services and features; Other third parties to the extent necessary to: (i) comply with a government request, a court order or applicable law; (ii) prevent illegal uses of our Platform or violations of our Platform's Terms of Use and our policies; (iii) defend ourselves against third party claims; and (iv) assist in fraud prevention or investigation (e.g., counterfeiting); To any other third party where you have provided your consent; We may also transfer personal data we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, spin-off, dissolution or liquidation).
WE DO NOT SELL YOUR PERSONAL DATA.
7. YOUR SHARING
When you use certain social features on our Platform, you can create a public profile that may include information such as your screen name, profile picture and hometown. You can also share content with your friends or the public, including information about your SIIA activity. We encourage you to use the tools we provide for managing SIIA’s social sharing to control what information you make available through SIIA’s social features.
8. PROTECTION OF PERSONAL DATA
A. Encryption & Security: We use a variety of technical, administrative, and organizational security measures, including encryption and authentication tools in certain circumstances, to maintain the safety of your personal data. Despite our efforts, no website, mobile application, database or system is completely secure or “hacker proof.” You can help keep your data safe by taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.
- (i) access to your personal data (both the categories of data we collect, which is laid out in this policy, and particular types);
- (ii) an electronic copy of your personal data;
- (iii) correction of your personal data if it is incomplete or inaccurate; or
- (iii) deletion or restriction of your personal data in certain circumstances as provided by applicable law. We will not discriminate against you for the exercise of these rights. If you request to delete your account, you can create a new account on our Platform at any time. If you have a request regarding your personal data that cannot be fulfilled from your account settings, please contact us. Contact details can be found in the “Question and Feedback” section below.
D. Managing your content: You can request removal of your posted User Generated Content on the Platform, but please note that removal may not encompass all possible locations, for example, back-ups or sharing by other users initiated prior to removal.
E. Managing your notifications: If you have a SIIA account, you can opt-out of receiving SIIA’s marketing communications by modifying the preferences in your account settings. Alternatively, you can opt-out by following the opt out or unsubscribe instructions in the message or by contacting us. Contact details are in the “Questions and Feedback” section below.
9. TAGS AND COOKIES
SIIA collects information, which may include personal data, when you use our Platform. We use a variety of methods, such as cookies and pixel tags to collect this information, which may include your (i) IP-address; (ii) unique cookie identifier, cookie information and information on whether your device has software to access certain features; (iii) unique device identifier and device type; (iv) domain, browser type and language, (v) operating system and system settings; (vi) country and time zone; (vii) previously visited websites; (viii) information about your interaction with our Platform such as click behavior, purchases and indicated preferences; and (ix) access times and referring URLs.
In some instances, our Platforms allows you to log-in with or connect your SIIA account with a third-party social media or partner account. If you do so, your use of their technology within our Platform is subject to their terms and policies.
We use cookies and pixel tags to track usage of the Platform and to understand our customers’ preferences (such as country and language choices). This enables us to provide services to our customers and improve their online experience. We also use cookies and pixel tags to obtain aggregate data about Platform traffic and Platform interaction, to identify trends and obtain statistics so that we can improve our Platform. There are generally three categories of cookies used on our Platform:
- Functional: These cookies are required for basic Platform functionality and are therefore always enabled. These include cookies that allow you to be remembered as you explore our Platform within a single session or, if you request, from session to session. They help make the shopping cart and checkout process possible as well as assist in security issues and conforming to regulations.
- Performance: These cookies allow us to improve our Platform's functionality by tracking usage. In some cases, these cookies improve the speed with which we can process your request and allow us to remember Platform preferences you have selected. Refusing these cookies may result in poorly-tailored recommendations and slow Platform performance.
- Social media and Advertising: Social media cookies offer the possibility to connect you to your social networks and share content from our Platform through social media. Advertising cookies collect information to help better tailor advertising to your interests. In some cases, these cookies involve the processing of your personal data. Refusing these cookies may result in seeing advertising that is not as relevant to you or you not being able to link effectively with Facebook, Twitter, or other social networks and/or not allowing you to share content on social media.
Your browser can help you manage cookies. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings on each browser and device that you use. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies.
If you turn cookies off, you may not have access to many features that make our Platform more efficient and some of our services will not function properly.
10. PRIVACY POLICY MAY BE AMENDED
Applicable law and our practices change over time. If we decide to update our privacy policy, we will post the changes on our Platform. If we materially change the way in which we process your personal data, we will provide you with prior notice, or where legally required, request your consent prior to implementing such changes. We strongly encourage you to read our privacy policy and keep yourself informed of our practices.
11. CONTACT US
We welcome questions, comments, and concerns about our privacy policy and privacy practices. Please look on our website for the relevant parties to contact at customer service.
If you contact us with a privacy complaint it will be assessed with the aim of resolving the issue in a timely and effective manner.
